Refund policy

Return Policy

We want you to be completely satisfied with your purchase! If you’re not happy with your order, we're here to help. Please take a moment to review our return policy below.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, items must be:

  • In their original, unused, and resalable condition
  • In the original packaging with no damage occurred

To initiate a return, please contact us at [insert contact info] with your order number and reason for return. We will provide you with a return authorization and instructions on how to return your item.

Non-Returnable Items

Some items are non-returnable, including:

  • Clearance or final sale items
  • Custom-made or personalized items

Return Process

  1. Request a Return Authorization: Contact us with your order details and the reason for the return.
  2. Ship the Item Back: Once you’ve received your return authorization, package the item securely and send it to the address we provide.
  3. Refund/Exchange: After receiving and inspecting your returned item, we will process your refund or exchange within 7–10 business days. The refund will be issued to your original payment method.

Return Shipping Costs

  • Domestic Returns: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
  • International Returns: Customers are responsible for both the return shipping and any customs duties or taxes that may apply.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [insert contact info] with photos of the damage. We will offer a replacement, exchange, or full refund for defective products.

Refunds

Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund after the processing time, please first check with your bank or credit card company. If no refund has been issued, please contact us at [insert contact info], and we’ll assist you.